FAQ
We’re Here to Help! Please Check These FAQs Before Contacting Us 😊
Where is my order confirmation email?
If you haven’t received your confirmation email, check your spam/junk folder. 📧 If it’s still missing after 24 hours, your order was likely processed. You can use your account or tracking number to follow up on your order. 😊
How long does shipping take?
Orders are processed within 1-3 business days. ⏳ After processing, delivery typically takes 8-12 business days. 🚚 If it’s been longer, rest assured, your package is on its way. Delays sometimes happen due to high demand. ⏳
Why hasn’t my tracking number updated?
Tracking info can lag, but your order is still being processed. 📡 We monitor shipments closely to ensure timely delivery. Please allow a few extra days for updates. 🕒
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. ⚡ If your order is already in progress, we’re unable to make changes or cancellations. 🚫
What do I do if I ordered the wrong size/color?
If your order hasn’t shipped yet, let us know right away. 🛑 If it has already shipped, we can assist you with a return or exchange after you receive the item. 😊
How do I return or exchange an item?
We accept returns within 30 days of purchase, provided items are unused and in their original packaging. 📦 Refer to our Return Policy for full details before contacting us. 🔄
Are your products true to size?
Our items are designed to fit true to size. 👕 Please refer to the size chart on the product page for the most accurate fit. 📏 If unsure, we suggest sizing up. 👟
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. 📧 Use this number to track your package’s progress on our Order Tracking Page. 📦 If tracking hasn’t updated, it’s likely just a delay. 🕒
What if I missed my delivery?
Carriers will typically attempt redelivery or leave a notice for pick-up at a local facility. 🏢 Please refer to your tracking info or carrier for next steps. 📦
